HICSS - 57 Digital Government Track
57th Hawaii International Conference on System Sciences
January 3-6, 2024 - Hawaiian Village, Waikiki, HI

Design, Implementation, and Management of Digital Government Policies and Strategies


This track aims to provide an opportunity and an open forum for discussion of different technological, socio-political, institutional, legal, and organisational strategies that inform the design, implementation, and management of digital reforms of the public sector. Specifically, this track seeks papers that discuss theories and/or present cases useful to better understand how different digital government policies and/or strategies can lead to successful digital government deployments, or, on the other hand, how different factors may lead to failure of such projects. Papers which examine or discuss external or contextual factors that affect or influence digital government, such as the political state; organizational culture; institutional factors or normative arrangements are also invited. By digital government action, we mean both macro-level institutional design and micro-level collaboration and competition between diverse stakeholders.

While there is already a body of literature on best practices for digital government deployments, there are significant gaps in this existing literature. Further, new and emerging technologies, not to mention new thinking about public administration and government itself, often demand new ways of thinking and innovative approaches to frame these deployments. In the post-pandemic recovery, these new demands become increasingly important. Digital technologies provide in fact new opportunities and challenges for adaptive and agile governance, yet they have also impacted the way by which public administration’s processes and activities are structured and executed. Papers which address these challenges are particularly welcomed this year.

In addition, the minitrack welcomes contributions exploring the issues associated with the design, implementation, and management of policies and strategies that change the nature of the interactions between government and citizens, private sector organizations, and NGOs. Moreover, papers that discuss the political, institutional, and organisational implication of the deployment of emerging and disruptive technologies are particularly welcomed.

We invite papers on the following topics, but not limited to:

  • Best practices for design, implementation, and management of digital innovation in the public sector.
  • Cases of digital government platforms design, implementation, and management
  • Design, implementation, and management of Interoperability policies: legal, organizational, semantic, and technical layers
  • Design, implementation, and management of AI policies and strategies
  • Design, implementation, and management of ICT for development strategies
  • Design, implementation, and management of ICT related outsourcing and insourcing in the public sector
  • Design, implementation, and management of digital strategies
  • Design, implementation, and management of digital transformation in policymaking
  • Design, implementation, and management of E-Procurement policies and strategies
  • Design, implementation, and management of ICT mediated co-creation and co-production
  • Design, implementation, and management of ICT transparency, and accountability
  • Design, implementation, and management of National and global digital strategies to respond to a pandemic
  • Design, implementation, and management of privacy and data protection policies and strategies
  • Digital by default and its implications
  • E-justice and ethics of AI
  • E-Participation and E-democracy policies and strategies
  • ICT for efficiency and effectiveness in government action
  • Legal and judicial transformations associated with ICTs deployments
  • Lessons for digital policy from the pandemic of 2019-2023.
  • Public health versus privacy concerns
  • Public policy issues in digital government
  • Quantitative and qualitative analyse of the impact of digital government policies and strategies
  • Socio-political, institutional, organisational, and ethical impacts of disruptive technologies
  • Strategies to design, implement, and manage innovative technologies

We are looking for high-quality conference papers that adopt a wide range of approaches on content, case studies, or practical and theoretical models to advance the knowledge related to the design, implementation, and management of strategies and policies in the digital government context. The papers submitted to this minitrack must be new and unpublished

Minitrack Leaders

Francesco Gualdi, Ph.D., is a Fellow in the Department of Management of the London School of Economics and Political Science, where he is affiliated to the Information System and Innovation research group. He holds a PhD in Enterprise Engineering from Tor Vergata University in Rome, Italy. His main research interests cover the areas of ICT adoption in public sector, e-government, digitalization of the Public Administration, impact of technology on policymaking activity. He received a MA in International Public Affairs from LUISS University in Rome, and a MA and a BA in Political Science – International Relations from Bologna University. Prior to the academic career, he served as strategic adviser to the Minister of European Affairs within the Italian Government (2014-2018).

Liudmila Zavolokina, Ph.D., is a postdoctoral researcher at the Digital Society Initiative of the University of Zurich (UZH) and an active member of the UZH Blockchain Center. Her research is design-oriented and focuses on blockchain technology, digital platforms and ecosystems with the focus on public value creation, and data-driven decision making. Liudmila also spent several years working in the software industry in various roles, like IT consultant, project manager, business and system analyst. Today, Liudmila enjoys collaborating with partners from the public and private sectors and believes such collaborations are crucial for creating impact.

Frank Bannister, Ph.D., is a Fellow Emeritus at Trinity College, Dublin. His research interests include e-Government, e- Governance, e-Democracy and on-line privacy and trust, particularly as they relate to ICT in the public sector. Prior to working in academia, he worked in the Irish civil service and as management consultant with Price Waterhouse (now PwC). He holds a PhD from the National University of Ireland as well as a Master Degree in Applied Statistics and primary degrees in mathematics and music. He is a former co-convener of the permanent study on e-Government in the European Group for Public Administration and a former editor of the Electronic Journal of e- Government. Frank is a Fellow of the Irish Computer Society, a Fellow of the Institute of Consultants and Management Advisors, and a Chartered Engineer.

Antonio Cordella, Ph.D., is an Associate Professor in the Department of Management at the London School of Economics and Political Science (LSE), where he is the Academic director of the Master in Information Systems and Digital Innovation and responsible for the post-graduate course on ICT in the Public Sector. He is also a visiting professor at the Maastricht Graduate School of Governance, UNMERIT, The Netherland. He has published widely in information systems, e-government and public sector associated reforms. An Italian national, he holds an undergraduate degree in Political Science from University of Bologna, Italy, and a PhD in Information Systems from Gothenburg University, Sweden. His current research

focuses on ICT in the Public Sector, with specific attention to e-Government and the associated institutional changes.


Francesco Gualdi 


Antonio Cordella 


Liudmila Zavolokina 


Frank Bannister